FORGOT YOUR DETAILS?

General Questions

Opening an account is quick, easy and very simple. Creating an account with us is so easy that it only takes a few minutes. You will have to indicate some personal information to create your personal and / or business profile.

Your beneficiaries do not need to have an account with us in order to send them money.

1.- You can contact us through our Website and Social Networks, by sending a message, and requesting a meeting with an executive.

2.-You can call to our International Call Center, and ask for an appointment with an active executive.

3.- An actual client sends an Invitation recommending you.

Once you become our client, you can access your profile in our Digital Banking platform.

When you enter your account you can send money abroad, receive deposits and make payments anywhere in the world, even in different currencies and pay in the country where you are

Please note:

You should always be connected to the internet.

In few words, yes!

With us you get the real exchange rate (the one you can find in Reuters, Google and Yahoo), and you will only pay a small commission.

Our service is fair, transparent, and cheaper than that of banks and other currency conversion operators.

Unfortunately, there's is not such things like free transfers.

Surely in your bank you are paying on average 5% in commissions as a minimum.

The good news is that we have our multi-currency Digital Banking platform, precisely so that our clients stop paying high and unfair commissions.

It is sent immediately, but to reach the account destination it can vary.

The reason is simple: the more information we have about your transfer, the more accurately we can estimate the time it will take.

This time depends on four things:

1. The countries from and to where you send:

Each currency and each country is different. When converting your money, this can take some time in working days, but usually we do it very fast.

What may take your transfer to arrive will also depend in part on how quickly your beneficiary's bank processes it

2. The payment method:

Some payment methods are faster than others. It always depends on the type of currency and destination chosen.

3. When you make the transfer:

We process the operation in the banking schedule of Europe, this can make the process take a little longer, if it is a holiday in the country to which you send the money.

4. Security controls:

We may need to check your ID before sending your money. We call this 'Verification', and it helps us to keep your money safe.

in order to check your identity, the transfer may take a little longer. We always move your money as fast as we can.

A small commission is charged for the exchange of currency and the real exchange rate indicated by the Central Bank of Europe is applied according to the market of that day.

The commission is deducted from the amount you send us. We convert the rest and send it to its final destination.

The most important thing to remember is that there is only one type of real change. It is usually Real market exchange rate, "interbank", among others.

It is the average between the conversion rates of buying and selling in the global foreign exchange market and therefore fluctuates constantly.

You can find the real exchange rate at the moment in Reuters, Google, Yahoo, etc. This is the rate change we use to always give you the best service.

This change rate is established by the European central bank, and we use a "peer-to-peer" system in many of our transfers, we simply take the exchange rate value from these sources and apply it when converting your money.

The balance of your account is as if you have local bank accounts all over the world.

It is a multi-currency account that allows you to save your money in 30 currencies and convert it between them with the real exchange rate when you need it.

It is totally free to activate the balances in your account in your Digital Banking!

Once you are our client, it is very easy and quick to have active accounts in the accounts.

This is completely free, and when you convert your money from your digital account, you will always get the real exchange rate, so there will never be any surprises.

 

Increscendo Group system connects local and international banks, international payment systems and payment partners. Therefore, money transfers are performed to more than 180 countries in over 30 currencies.

Europe (48)

Albania*
Andorra
Austria
Belarus
Belgium
Bosnia and Herzegovina*
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Georgia
Germany
Great Britain
Greece
Hungary
Iceland
Italy
Ireland
Kosovo
Latvia
Lichtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey*
Ukraine
Vatican

Asia and Oceania (54)

Afghanistan*
Armenia
Australia
Azerbaijan
Bahrain
Bangladesh
Bhutan
Brunei
Cambodia*
China
Fiji
Hong Kong
India
Indonesia*
Israel
Japan
Jordan
Kazakhstan
Kiribati
Kyrgyzstan
Kuwait*
Laos*
Lebanon
Malaysia
Maldives
Marshall Islands
Micronesia
Mongolia
Nauru
Nepal
New Zealand
Oman
Palau
Palestine
Pakistan*
Papua New Guinea*
Philippines
Qatar
Samoa
Saudi Arabia
Singapore
Solomon Islands
South Korea
Sri Lanka
Taiwan
Tajikistan*
Thailand
Tonga
Turkmenistan
Tuvalu
United Arab Emirates
Uzbekistan
Vanuatu
Vietnam

Africa (48)

Algeria*
Angola*
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Central African Republic
Chad
Comoros
Congo
Djibouti
DR Congo
Egypt
Equatorial Guinea
Eritrea
Eswatini
Ethiopia*
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia*
Madagascar
Malawi
Mali
Mauritania
Morocco
Mozambique
Namibia*
Niger
Nigeria
Rwanda
Senegal
Sierra Leone
Somalia
South African Republic
Sudan*
Tanzania
Togo
Tunis
Uganda*
Zambia
Zimbabwe*

Americas (34)

Antigua and Barbuda
Argentina*
Bahamas
Barbados
Belize
Bolivia
Brazil
Canada
Chile
Columbia
Costa Rica
Dominica
Dominican Republic
Ecuador*
Grenada
Guyana
Guatemala
Haiti
Honduras
Jamaica
Mexico
Nicaragua*
Panama*
Paraguay
Peru
Salvador
St. Kitts and Nevis
St. Lucia
St. Vins. and the Grenadines
Suriname
Trinidad and Tobago
Uruguay
USA
Venezuela

* Countries applies with strict client identification and monitoring of business relationships.

Countries, cooperation with which is prohibited and transfers to which are not performed: Iran, Democratic People's Republic of Korea, Iraq, Cuba, Syria, Yemen, Libya, Myanmar, Sudan, South Sudan.

There is a small fee for withdrawing money from your balance sheets by sending them to a bank account in the same currency as another bank abroad.

This minimum price is to offer you the best service for you and cover our costs, committing to lower it even more as soon as possible.

In this list you can find all the details of the coins with certain restrictions so far.

 

Australia - Australian Dollar (AUD)

We send AUD only to bank accounts located in Australia.
Also, we receive deposits in AUD via transfer to our bank account located in Australia.

 

Bangladesh - Taka of Bangladesh (BDT)

We send BDT to bank accounts located in Bangladesh.
Also transfers within Bangladesh.
At the moment you cannot send money from Bangladesh, abroad.

 

Brazil - Brazilian Real (BRL)

We send BRL to bank accounts located in Brazil.
We receive payments from Brazil via bank transfer (only TED).
We send BRL via transfer within Brazil.
We receive deposits in BRL within Brazil to convert to another currency via Ticket.
Please keep in mind:
For the moment we cannot process any company payment to Brazil, only to private recipients.

 

Bulgaria - Bulgarian Lev (BGN)

We send BNG to bank accounts located in Bulgaria.
We can receive payments in BNG via bank transfer to our bank account located in Bulgaria.
We can also send Euros to Bulgaria (only if the recipient bank is a member of SEPA).

 

Canada - Canadian Dollar (CAD)

We send CAD to bank accounts located in Canada.
The transfers in CAD are made through a local payment.
We can receive CAD for a maximum amount of $ 9,500.
If the amount is greater, it must be sent to us via local wire transfer.

 

Chile - Chilean Peso (CLP)

We send CLP to bank accounts located in Chile.
We also send CLP via transfer within Chile.
At the moment we cannot send money from Chile, abroad.

 

China - Chinese Yuan (CNY)

We send CNY to holders of UnionPay cards issued in China only.
We also send CNY via transfer within China.
At the moment we cannot send money from China, abroad.

 

Colombia - Colombian Peso (COP)

We send COP to bank accounts located in Colombia.
We also send COP via transfer within Colombia.
At the moment, transfers to Colombia are closed to new clients.
At the moment we cannot send money from Colombia, abroad.

 

South Korea - South Korean Won (KRW)

We send KRW to bank accounts located within South Korea.
We also send KRW via transfer within South Korea.
At the moment we cannot send money from South Korea, abroad.

 

Croatia - Croatian Kuna (HRK)

We send HRK to bank accounts located in Croatia.
We also send VRK from our bank account in Croatia.
Similarly, we can receive deposits in HRK, from any bank account in Croatia.

 

Denmark - Danish Krone (DKK)

We send DKK to bank accounts located in Denmark.
We can also receive payments in DKK via bank transfer, located in Denmark.
We can also send Euros to Denmark.

Please keep in mind:
We do not offer support for the Faroe Islands, as they have a banking system independent of Denmark.

USA - United States Dollars (USD)

We send USD to checking and savings accounts (as long as the account accepts transfers via ACH from third parties), located within the United States. We can send USD from our bank account in the USA.
We can also receive local wire transfers from the USA.
We receive transfers from outside the US in USD via SWIFT international payment, to our account in US dollars located in Europe.

 

Egypt - Egyptian Pound (EGP)

We send EGP to bank accounts located in Egypt.
We also send EGP via transfer within Egypt.
At the moment we cannot send money from Egypt, abroad.

 

United Arab Emirates - Dirham of the United Arab Emirates (AED)

We send AED to bank accounts located in the United Arab Emirates.
We also send transfers in AED via SWIFT to the United Arab Emirates.
At the moment we cannot send money from the UAE, abroad.

 

Eurozone - Single Euro Payments Area (EUR)

We send Euros to any country in the SEPA area. Likewise, payments made in Euros can be received by any SEPA country (such as: Spain, France and Germany). *

 

* Due to the current situation of the Greek banking system, we can only receive transfers from Greece for a maximum amount of 1000 EUR per month.

 

Philippines - Philippine Peso (PHP)

We send PHP to bank accounts located in the Philippines.
We also send PHP via transfer within the Philippines.
At the moment we cannot process conversions from PHP.

 

Georgia - Lari Georgiano (GEL)

We send GEL to bank accounts located in Georgia.
We also send GEL via transfer within Georgia.
At the moment we cannot send money from Georgia, abroad.

 

Ghana - Ghanaian Cedi (GHS)

We send GHS to bank accounts located in Ghana.
We also send GHS via transfer within Ghana.
At the moment we cannot send money from Ghana, abroad.

 

Hong Kong - Hong Kong Dollar (HKD)

We send HKD to bank accounts located in Hong Kong. These transfers are made from our bank account in Hong Kong.
We can receive deposits in HKD through bank transfer, only.

 

Hungary - Hungarian Forint (HUF)

We send HUF, to bank accounts located in Hungary. We can also receive local payments in HUF via bank transfer to our bank located in Hungary.
We can also send Euros to Hungary.

 

India - Indian Rupiah (INR)

We send INR to bank accounts located in India. These transfers are made from our bank account at YesBank in Mumbai, India.
At the moment, we can NOT send money from the Indian Rupee, abroad.

 

Indonesia - Indonesian Rupiah (IDR)

We send IDR to bank accounts located in Indonesia.
We also send IDR via transfer within Indonesia.
At the moment we cannot send money from Indonesia, abroad.

 

Israel - Shekels of Israel (ILS)

We send ILS, only to bank accounts located in Israel.
We also send ILS through transfers within Israel.
At this time we can NOT send money from Israel, abroad.

 

Japan - Japanese Yen (JPY)

We send JPY to bank accounts located in Japan. JPYs are sent via local payment.
And we receive payments in JPY via bank transfer within Japan.

 

Kenya - Shillings of Kenya (KES)

We send KES to bank accounts located in Kenya.
We also send KES through transfers within Kenya.
At this time we can NOT send money from Kenya, abroad.

 

Malaysia - Malaysian Ringgit (MYR)

We send MYR to bank accounts located in Malaysia.
We also send MYR via money transfer within Malaysia.
At the moment we cannot process conversions from MYR.

 

Morocco - Moroccan Dirham (MAD)

We send MAD to bank accounts located within Morocco.
We also send MAD via transfer within Morocco.
At the moment we cannot send money from Morocco, abroad.

 

Mexico - Mexican Peso (MXN)

We send MXN to bank accounts located within Mexico.
We also send MXN via wire transfer within Mexico.
At the moment we cannot send money from Mexico, abroad.

 

Nepal - Nepal Rupee (NPR)

We send NPR to bank accounts located in Nepal.
We also send NPR through bank transfers within Nepal.
At this time we can NOT send money from Nepal, abroad.

 

Nigeria - Nairas of Nigeria (NGN)

We send NGN to bank accounts located in Nigeria.
We also send NGN through transfers within Nigeria.
At this time we can NOT send money from Nigeria, abroad.

 

Norway - Norwegian Krone (NOK)

We send NOK to bank accounts located in Norway.
We can also receive payments in NOK via bank transfer in our bank account in Norway and send Euros to Norway.

 

New Zealand - New Zealand Dollar (NZD)

We send NZD to bank accounts located in New Zealand. These transfers are made from our bank account in New Zealand.
We receive deposits in NZD via local transfer to our bank account located in New Zealand.
Please keep in mind:
We cannot process payments to or from Cook Island.

 

Pakistan - Pakistani Rupiah (PKR)

We send PKR to bank accounts located in Pakistan.
We also send PKR via transfer within Pakistan.
At the moment we cannot send money from Pakistan, abroad.

 

Peru- Peruvian Soles (PEN)

We send PEN to bank accounts located in Peru.
We also send PEN through transfers within Peru.
At this time we can NOT send money from Peru, abroad.

 

Poland - Polish Złoty (PLN)

We send PLN to bank accounts located in Poland. In the same way we can also receive payments in PLN via local transfer to our bank account located in Poland and send Euros to Poland.

 

United Kingdom - Pounds Sterling (GBP)

We send GBP to any bank account located in the United Kingdom, from our English bank account.
Similarly, we can receive deposits in GBP from any bank in the United Kingdom, including Gibraltar, the Channel Islands and the Isle of Man (It is necessary to have the account number of the United Kingdom and the branch code / sort code).

 

Czech Republic - Czech Republic (CZK)

We send CZK to bank accounts located in the Czech Republic. We can receive CZK via local transfer to our bank account located in the Czech Republic.
We can also send Euros to the Czech Republic.

 

Romania - Romanian Leu (RON)

We send RON to bank accounts located in Romania. These transfers are made from our bank account in Romania.
We also receive deposits in RON via local transfer to our bank account located in Romania.

 

Russia - Russian Ruble (RUB)

We send RUB to bank accounts located within Russia. However, due to EU sanctions, we cannot process payments to Sevastopol or the Crimea.
We also send RUB via transfer within Russia.
At the moment we cannot send money from Russia, abroad, nor can we process any payment to Russian companies.

 

Singapore - Singapore Dollar (SGD)

We send SGD to bank accounts located in Singapore. These transfers are made from our bank account in Singapore.
We receive deposits in SGD via local transfer to our bank account located in Singapore.

 

Sri Lanka - Sri Lanka Rupee (LKR)

We send LKR to bank accounts located in Sri Lanka.
We also send LKR via transfer within Sri Lanka.
At the moment we cannot send money from Sri Lanka, abroad.

 

Sweden - Swedish Krona (SEK)

We send SEK to bank accounts located in Sweden.
We can also receive SEK via transfer to our bank account located in Sweden and send Euros to Sweden.

 

Switzerland (and Liechtenstein) - Swiss Franc (CHF)

We send CHF to bank accounts located in Switzerland and Liechtenstein.
We also receive CHF through local transfer to our bank account located in Switzerland and send Euros to Switzerland.

 

South Africa - South African Rand (ZAR)

We send ZAR to bank accounts located in South Africa.
We also send ZAR via SWIFT International Transfer.
At the moment we cannot send money from South Africa, abroad.

 

Thailand - Thai Baht (THB)

We ship THB to bank accounts located within Thailand.
We also send THB via transfer within Thailand.
At the moment we cannot send money from Thailand, abroad.

 

Turkey - Turkish Lira (TRY)

We send TRY to bank accounts located in Turkey and Northern Cyprus
(it is send if the IBAN start with TR).
We also send TRY via transfer within Turkey.
At the moment we cannot send money from Turkey, abroad.

 

Ukraine - Ukrainian Hryvna (UAH)

We send UAH to private account holders at Private Bank, based in Ukraine.
We also send UAH via transfer within Ukraine.
At the moment we cannot send money from Ukraine, abroad.

 

Vietnam - Vietnam Dong (VND)

We send VND to bank accounts located in Vietnam.
We also send VND via transfer within Vietnam.
At the moment we cannot send money from Vietnam, abroad.

Do not worry; we are working on adding new currencies. If we still do not send money from your country, then you can be sure that we are working on it and we will let you know once you are ready.

It is not necessary.

You acceot our terms of account opening, and you can see it un our link: Agreement with the client.

Yes, there are some restrictions.

You can check it in our link: Acceptable use policy.

TOP