Privacy Policy

  1. According to the Joint Controller Agreement.
    Contact details of Increscendo Group are available at www.increscendogroup.comContact details of the data protection officer authorized by Increscendo Group:
  1. Personal data collected by Increscendo Group are processed in accordance with the Law on Legal Protection of Personal Data.
    The General Data Protection Regulation and other legal acts. All employees, agents and employees of the agents of Increscendo Group who know the secret of personal data must keep it safe even after termination of the employment or contractual relationship.
  1. For the purpose of the processing personal data, Increscendo Group may engage data processors and/or, at its sole discretion, hire other persons to perform certain functions on behalf of Increscendo Group. In such cases, Increscendo Group shall take necessary measures to ensure that such data is processed by the personal data processors in accordance with instructions of Increscendo Group and applicable legislation.Increscendo Group shall also require the personal data processors to implement appropriate measures for the security of personal data. In such cases, Increscendo Group shall ensure that such persons will be subject to the non-disclosure obligation and will not be able to use this information for any other purpose, except to the extent necessary to perform the functions assigned to them.
  1. This Privacy Policy is a Supplement to the General Payment Service Agreement, which comes into force together with the General Payment Service Agreement after you register in the System. This Privacy Policy provides for basic rules for collecting, storing, processing and retention of your personal data and other information relating to you, as well as the scope of processed personal data, the purposes, sources, recipients and other important aspects of data processing in using the services of Increscendo Group as a payment services provider.It is therefore recommended to analyze the provisions of this Privacy Policy in detail prior to beginning to use the services of Increscendo Group.
  1. Increscendo Group respects the individual's right to privacy and makes all reasonable efforts to ensure the security and confidentiality of personal data and other information processed on this website.
  2. You can visit this website not providing any information about yourself, however, if you want to open an account in the Increscendo Group system and/or use other payment services offered by Increscendo Group.Increscendo Group will ask you to provide personal data indicated in the system and to carry out established identification procedures.
  1. By visiting this website and/or using information contained therein, and/or the services, you acknowledge and confirm that you have read the Privacy Policy, understand it and agree with it.Increscendo Group reserves the right, at its sole discretion to alter the provisions of the present Privacy Policy, therefore, when visiting this website, you have a responsibility to make sure that you are familiar with the latest version of the Privacy Policy that applies to you at the time you are visiting the website.

Purposes of the processing. Data providers, terms and recipients

  1. The main purpose for which Increscendo Group collects your personal data is to provide the payment services of Increscendo Group to clients who send and receive payments.As a payment service provider, Increscendo Group is bound by law to establish and verify your identity prior to entering into financial services transactions with you, also, at the time of the provision of the services, to request further information, as well as assess and store this information for the retention period set out by legislation.Taking this into account, you must provide correct and complete information. Further, Increscendo Group  specifies the data and purpose of which these data are collected.
  1. PURPOSE: Client's identification, provision of payment services (account opening, transfers of funds, payment collection and other), or implementation of other legal obligations of the payment service provider. 

    9.1. Personal data is processed for this purpose in compliance with legal requirements related to:
    9.1.1. Establishing and verification of the client's identity;
    9.1.2. Conclusion and execution of agreements with the client or in order to take steps at the  request of the client;
    9.1.3. Execution of transfers of funds and transmission of necessary information together with a transfer in accordance with legislation;
    9.1.4. Implementation of the "Know Your Client" principles;
    9.1.5. Continuous and periodic monitoring;
    9.1.6. Risk assessment;
    9.1.7. Updating clients' data in order to ensure their accuracy;
    9.1.8. Prevention of possible money laundering and terrorist financing, prevention of fraud, detection, investigation and informing of such activity, determination of politically exposed persons or financial sanctions imposed on the client;
    9.1.9. Ensuring proper risk and organization management.
    9.2. For this purpose, the following personal data may be processed: name, surname, personal identification number, address, date of birth, data from an identity document and a copy of the document, photo, direct video transmission (direct video broadcast) recording, citizenship, email address, phone number, payment account number, IP address, current activity, current public function, other data required by the Law on Prevention of Money Laundering and Terrorist Financing.9.3. These personal data are collected and processed on the basis of a legal obligation imposed on the payment service provider, and are required in order to open an account and/or provide a payment service.

    9.4. Data retention period: 8 (eight) years after the termination of the business relationship with the client. The retention period may be extended for a period not exceeding 2 (two) years, provided there is a reasoned request from a competent authority. Such data retention period is required by the Law on Prevention of Money Laundering and Terrorist Financing.

    9.5. Data providers: the data subject, credit and other financial institutions and their branches, PE Center of Registers, databases for checking the data of personal documents (databases of expired documents and other international databases), authority check registers (registers of notarized authority and other databases), the Register of Incapacitated and Disabled Persons, the Population Register, companies maintaining registers of international sanctions, other persons.

    9.6. Groups of data recipients: supervisory authorities, credit, financial, payment and/or electronic money institutions, pre-trial investigation institutions, the State Tax Inspectorate, payment service agents of Increscendo Group (if the operation is carried out using their services), beneficiaries of transaction funds receiving the information in payment statements together with the funds of the transaction, debt collection and recovery agencies, companies processing consolidated debtor files, lawyers, bailiffs, auditors, other entities having a legitimate interest, other entities under an agreement with Increscendo Group, only provided you have given your separate consent for that.

    9.7. Data may be provided to third countries only in the case your payment transfer is carried out to a third country, or a partner (correspondent) from a third country is engaged in the payment execution.